Service Stilmas Americas

A proactive approach in a full range of services

Stilmas Americas well-established Service network, spread out in the North America area, is to ensure a smooth and safe operation of water production system, always and in every condition.

24/7 Hot Line Technical Assistance

Technical assistance can range from a simple telephonic support to a direct and fast intervention on site. In order to grant the most efficient reactivity, Stilmas Americas has a number of regional and local after sales services, to better fit any customers’ needs.

Preventive Maintenance

Preventive maintenance is the best way to grant the continuous operation of water systems. Stilmas developed a complete program of preventive maintenance activities for its systems, which can be customized according to specific situations. During a Preventive Maintenance visit, a check-list is executed and, where needed, chemical cleanings, components replacements and finally a reliability analysis are performed.

Remote Service

By providing water production equipment with proper features, it is possible to implement a remote monitoring system, so that our Service can overview the status of the production system “in real time” and better identify the solution of possible situations.

Training and revamping

In cooperation with Stilmas headquarters Service department, Stilmas Americas is able to provide dedicated training sessions, both on the Customer’s side or in Stilmas’ premises, and the full overhauling of existing systems, including a relevant change control.

Validation

Stilmas can offer a wide range of services related to validation through its organization, specialized in functional areas.

Spare parts

Your KIT is Ready

Spare parts management is a critical activity due to its direct impact on the life and continuity of the operation of a water production system.

Stilmas Spare Parts department is strongly linked to the After Sales Service, so to grant the best synergy between the two departments. It also provides full solutions to possible critical situations on site, in the final interest of the Customer.

 

Stilmas Spare Parts department can provide:

Recommended spare parts

Based on its experience with thousands of plants operating worldwide, Stilmas can offer and supply a minimum package of critical spares which should be kept at the Customer’s site. These spare parts may be used both during periodical preventive maintenance, and in case of failure of a specific component.

Emergency spares

Stilmas has developed an internal stock of critical spare parts. The selection of spares parts kept in stock by Stilmas is based on a statistical study performed to identify the most common criticalities.  

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step 1 / information

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step 2 / spare parts characteristics

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step 3 / other requests

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